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15 articles
Trust & Safety
Security and verification guides
Identity verification process
See what happens when you submit your ID and why every step matters for community safety.
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Profile badges explained
Understand the meaning of each badge so you can quickly gauge another member’s reliability.
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How we vet delivery requests
Learn about the automated checks and manual reviews that keep risky requests off the marketplace.
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Item restrictions and banned goods
Check what can and cannot be transported with iCarry before you post or accept a request.
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Reporting suspicious activity
Know how to flag policy violations or unsafe behavior and what happens after you report.
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Enabling two-factor authentication
Add an extra layer of security to protect your account and payment information.
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Keeping communication on-platform
Understand why chatting inside iCarry keeps everyone protected.
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Insurance and liability coverage
See what our delivery protection cover includes and how to file a claim.
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Secure payment process
Understand how escrow protects both parties and when funds are released.
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Refunds and chargebacks
Learn how refunds, disputes, and chargebacks are handled on iCarry.
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Cancellations and dispute resolution
Understand the timelines, responsibilities, and potential outcomes when plans fall through.
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Community guidelines
Follow these principles to keep interactions respectful and productive.
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Travel safety checklist
Use this checklist to stay safe while transporting items for other people.
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Data privacy and your information
See how iCarry protects your personal data and the choices you control.
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How we handle emergencies
Know what to do if you encounter an urgent safety issue during a delivery.
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