Privacy Policy

1. Information We Collect

Personal Information:

  • Name, email address, and phone number
  • Government-issued ID only if required for compliance (e.g., payouts, risk checks)
  • Profile photos you choose to upload
  • Payment information and billing addresses
  • Communication preferences

Usage Information:

  • Device information and IP addresses
  • Browser type and operating system
  • Pages visited and time spent on our platform
  • Search queries and interaction patterns
  • Location data (when permitted)

Transaction Information:

  • Package details and delivery information you provide
  • Communication between users (for safety and dispute handling)
  • Payment history and transaction records
  • Ratings and reviews
2. How We Use Your Information

We use your information to:

  • Provide our service: Facilitate connections between senders and travelers
  • Verify accounts: Enforce phone verification and, where required by law or payment partners, additional identity checks
  • Process payments: Handle transactions and escrow services
  • Communicate: Send updates, notifications, and support messages
  • Improve our service: Analyze usage patterns and enhance user experience
  • Ensure compliance: Meet legal and regulatory requirements
  • Prevent fraud: Detect and prevent fraudulent activities
  • Provide support: Respond to inquiries and resolve issues
3. Information Sharing

We share your information only in the following circumstances:

With Other Users:

  • Basic profile information for matching purposes
  • Contact information when a delivery is confirmed to coordinate handoff and delivery
  • Delivery-related communications

With Service Providers:

  • Payment processors (we do not store full card details)
  • Identity verification services (only if/when verification is required)
  • Analytics providers
  • Customer support and communication tools

Legal Requirements:

  • When required by law or legal process
  • To protect our rights and property
  • To ensure user safety and prevent fraud
  • In connection with business transfers
4. Data Security

We protect your information with:

  • Encryption: All data is encrypted in transit and at rest
  • Access controls: Limited access to personal information on a need-to-know basis
  • Regular audits: Security assessments and vulnerability testing
  • Secure infrastructure: Industry-standard hosting and database security
  • Employee training: Regular privacy and security training for all staff
  • Incident response: Procedures for handling potential security breaches

While we implement strong security measures, no system is completely secure. We encourage users to protect their account credentials and report any suspicious activity.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability:

  • Request a copy of your personal information
  • Download your data in a portable format

Correction and Updates:

  • Update your profile information at any time
  • Correct inaccurate information

Deletion:

  • Request deletion of your account and associated data
  • Note: Some information may be retained for legal or business purposes

Communication Preferences:

  • Opt out of marketing communications
  • Customize notification settings

Data Processing:

  • Object to certain types of data processing
  • Request restriction of processing in specific circumstances
6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Ensure security and prevent fraud
  • Enable social media features

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

For detailed information about our cookie usage, please see our Cookie Policy.

7. International Data Transfers

iCarry may process data in the EU and other locations where our providers operate. When we transfer personal data internationally, we rely on appropriate safeguards consistent with applicable data protection laws.

  • Standard Contractual Clauses (where applicable)
  • Processor agreements and technical safeguards
8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and ensure security

When you request account deletion, we will delete or anonymize your personal information, except where retention is required by law (e.g., financial records) or for legitimate business purposes (e.g., fraud prevention). We will add a data export and deletion flow prior to production launch.

9. Children’s Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.

For significant changes, we may also provide additional notice through email or prominent notices on our platform.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

support@icarry.app
Data Protection Officer: support@icarry.app
    iCarry | Send & Earn Across Continents