Keeping communication on-platform
Understand why chatting inside iCarry keeps everyone protected.
Benefits of in-app chat
Conversations are encrypted and monitored for policy violations.
Support can review chat history to help resolve disputes quickly.
We automatically mask sensitive data shared in the thread to prevent misuse.
When to share external contacts
Only exchange phone numbers once a booking is confirmed and you need backup coordination.
Document final plans in the iCarry chat so there is a record for both parties.
Decline requests to move to other platforms before confirmation—this is a red flag.
Maintain professionalism
Keep messages relevant, respectful, and easy to follow.
Avoid sharing financial details or sensitive IDs directly; use the secure document uploader instead.
Respond promptly to routine confirmations to stay responsive and build trust.