How we vet delivery requests

Learn about the automated checks and manual reviews that keep risky requests off the marketplace.

Automatic screening

New listings pass through models trained to spot prohibited keywords and high-risk patterns.

Certain categories, such as pharmaceuticals or high-value electronics, require extra documentation.

Accounts with prior disputes face stricter screening before listings go live.

Our trust team reviews flagged listings and may request additional proof from the sender.

Listings remain hidden until they receive approval to protect travelers.

We aim to resolve manual reviews within one business day.

We track conversation patterns for policy violations like off-platform payments.

Community reports receive priority attention from the trust team.

Repeated violations result in suspension to keep the marketplace safe.