How we handle emergencies

Prioritize your safety and contact local emergency services first.

Use the emergency shortcut in the app to alert the iCarry safety desk.

Share as much detail as possible so we can coordinate with the right authorities.

Our team can connect with local responders, notify your emergency contacts, and pause active deliveries.

We provide guidance on next steps and ensure financial implications are handled fairly.

Counseling resources are available upon request after stressful incidents.

We document the incident, adjust policies if needed, and take action against accounts involved.

Expect check-ins until the situation is fully resolved and you feel safe continuing.

Incident learnings shape future training material and platform safeguards.