Handling change of plans
Stay calm and transparent when travel disruptions or delays occur.
Identify the impact
Assess whether the disruption affects pickup, customs timelines, or final delivery.
Update the delivery timeline with the new estimated arrival window.
Gather supporting evidence such as airline delay notices in case you need to share them later.
Communicate immediately
Message the sender with a clear summary of what changed and how you plan to adapt.
Offer alternative handoff times or locations if the original plan no longer works.
If you must cancel, do it through the app so payments and availability update correctly.
Know when to escalate
Contact support if you are stranded, detained, or unable to contact the sender.
Document key events in the chat so there is a record of attempts to resolve the issue.
Keep receipts for unexpected expenses you expect to claim after the trip.