Using the in-app chat

Each confirmed request automatically creates a dedicated chat room for the sender and traveler.

Message status indicators show when a note is delivered or read, helping you decide when to follow up.

Use search to find prior messages, attachments, or addresses shared earlier in the thread.

Attach photos of items, receipts, or IDs directly in chat; uploads are encrypted for security.

Voice notes help clarify complex instructions when typing is inconvenient.

Large files compress automatically so they send quickly even on slower connections.

Pin important messages to keep directions and passcodes at the top of the conversation.

Mute inactive chats to reduce distractions while keeping access to the history.

Archive completed deliveries to keep your inbox tidy; you can restore them anytime.